Your Journey with AI
From Automation to Autonomy
Iceberg Effect
How much does the "Invisible Work" of your operation cost?
Traditional mapping methods only see the tip of the iceberg. They ignore the real processes, not recorded in manuals — a myriad of manual tasks, emails, and spreadsheets that underpin day-to-day workflows.
This operational blindness fuels the CTE (Total Cost of Error), which drains efficiency and erodes ROI.
The difficulty in deciphering the "real flow" of your operation lies in the increasing complexity of internal processes, inconsistent digital experiences, low visibility of operational bottlenecks, pressure for efficiency and scalability, and the non-standardized adoption of AI.
The transformation
The impact we generate isn't about technology — it's about transformation.
Faster and more personalized experiences
for customers and employees.
Increased productivity
with autonomous agents and integrated flows.
Reduction of operational costs
with automation of repetitive tasks and end-to-end processes.
Governance and security
in the adoption of AI and automation.
Operational scalability
without a proportional increase in staff.
Eliminating bottlenecks and rework.
with intelligence about real processes.
PROCESS AUTOMATION
RPA Platforms
Automation, AI and
Low-Code Integrated
The UiPath Platform is a business automation solution that allows you to create, manage, and run software robots to automate repetitive tasks, integrating RPA (Robotic Process Automation), AI, and low-code technologies to optimize end-to-end processes. It offers tools such as UiPath Studio for building automations, Orchestrator for managing robots, Apps for creating custom applications, and Automation Ops for governance.
Climbing the
Efficiency with Robots
The BluePrism platform (now part of SS&C) is a leading Robotic Process Automation (RPA) and Intelligent Automation (AI) solution, enabling companies to create a "digital workforce" to automate repetitive tasks, integrate systems, and execute complex workflows, combining RPA with Artificial Intelligence (AI) and Machine Learning to optimize operations, reduce costs, and improve efficiency in enterprise environments.
Capture of
AI-powered documents
Kofax, renamed Tungsten Automation (since January 2024), is a global platform for intelligent automation software.
Originally a pioneer in document capture and digitization, the platform has evolved into a comprehensive solution that uses Artificial Intelligence (AI) to automate complex and data-intensive workflows.
Robotics Automation
in the Intelligent Cloud
The Automation Anywhere platform is a Robotic Process Automation (RPA) solution that combines RPA, AI, and analytics to create software "bots" that automate repetitive tasks in businesses without human intervention, using a drag-and-drop interface and being cloud-based (SaaS) for flexibility and scalability. It allows you to create bots to execute processes across diverse systems.
Automation of
Flows and Connectivity
Power Automate is a Microsoft platform for creating automated workflows between applications and services, allowing you to optimize repetitive tasks and business processes with little or no code. It connects tools like Office 365, Gmail, SharePoint, Teams, and others to synchronize data, receive notifications, gather information, and much more, combining digital automation (DPA) and robotic process automation (RPA).
Schedule
High-Level Versatile
Python is a high-level programming language known for its simple and readable syntax, which resembles human language, facilitating learning and rapid development of complex software or simple tasks. It is widely used in areas such as web development, artificial intelligence, data science, automation, and scientific computing.
Partners
CUSTOMER
EXPERIENCE
CX
Conversational AI
for Contact Centers
COGNIGY, a leader in the Gartner Group's Magic Quadrant for Enterprise Conversational AI Platforms, is designed to automate customer service in contact centers. It stands out for enabling large enterprises to orchestrate a digital workforce comprised of agentic AI agents. In mid-2025, Cognigy was acquired by NICE, strengthening its position as a leader in AI solutions for customer experience (CX).
Multichannel Connectivity for Businesses
Infobip's Platform, a leader in Gartner Group's Magic Quadrant as a CPaaS (Communication Platform as a Service), is a cloud-based solution that allows companies to connect with customers across multiple channels (WhatsApp, SMS, voice, etc.), offering tools for omnichannel engagement, AI-powered automation (chatbots), support, and authentication, all integrated to create personalized and efficient customer journeys, from first contact to after-sales.
Voice AI and
Realistic Audio
ElevenLabs is a leading artificial intelligence platform specializing in realistic voice and audio generation. It has established itself as a complete ecosystem for creators and businesses, enabling them to transform text into natural speech, clone voices, and create high-fidelity sound effects.
Partners
SERVICES AND CONSULTING
CLOUD / DATA / INTEGRATIONS
Digital Transformation
Cloud Infrastructure
It offers technology solutions for digital transformation, focusing on Cloud Infrastructure, Artificial Intelligence, Cybersecurity, Data, and Managed IT Services, including FINOPS. It acts as a strategic partner, helping companies modernize software, accelerate innovation, and manage operations securely and with high performance, using its own scalable infrastructure.
Integration and
Workflow Automation
The Workato Platform is a unified iPaaS (Integration Platform as a Service) solution for workflow integration and automation that allows you to connect various applications, databases, and systems (cloud or on-premises), automating end-to-end processes with a low-code/no-code approach, facilitating collaboration between business and IT users to quickly and securely create complex automations and APIs. It's not just an ETL or data integration tool; it combines: Connectivity with systems and apps (cloud and on-premises), Automation of complex business processes, and Orchestration between applications, data, and teams.
Process Mapping and Productivity
Focused on artificial intelligence and operational excellence. Its main functions include: Task Mining: Uses AI to analyze how employees interact with software on a daily basis, identifying bottlenecks and inefficiencies that traditional systems do not register. Scout Platform: Creates a "work graph," mapping digital processes to help companies reduce costs and prioritize automation. Privacy: The platform focuses on the analysis of anonymized data, protecting sensitive information while generating insights to improve productivity.
Statistical Intelligence
for Business
Oficina de Valor provides Analytics as a Service, where the CORE lies in the commercialization of a Statistical Algorithm that is calculated daily based on stored and historical information. Developed to perform Data Mining for clients, with the goal of delivering Revenue Management and CRM, the data source can be found in various Databases (Databricks, SQL, NoSQL, PostgreSQL) and/or CRM Systems such as SFA. The various responses that this algorithm delivers can be used by a BI or Dashboard of the client's choice.
Partners
AI with Purpose and Responsibility.
Technology should enhance human relationships, not replace them. Our implementation framework is based on strict principles of Transparency, Fairness, and Controlled Autonomy, ensuring that AI always works for the Common Good and is aligned with global standards of Integrity.
+25 anos de experiência em automação e integração no mercado brasileiro.
Inovando em automação inteligente, antes mesmo da Tecnologia RPA existir.
Governança completa para projetos de IA, automação e integração.
Ética e responsabilidade no uso de IA, com foco em segurança, privacidade e transparência.
Adoção segura de IA generativa com práticas de mitigação de risco.
Value-driven implementation , with fast and measurable deliverables.
Technological independence , allowing work with multiple platforms and architectures.
AI
1,611 hours 06 minutes Saving
Reduction in annual effort, based on data collected from users.
Operational Efficiency
With the insights gained - opportunity to reduce hours - need to equalize processes
893h 12m Saving
Savings in hours were identified if processes were automated by RPA.
Financial Efficiency
Opportunity to reduce costs by replacing manual processes with automated ones via RPA.
55.44% Savings
Significant reduction in estimated savings with Automation
based on RPA
Process Optimization
By gathering insights from several processes, we identified opportunities for significant gains through automation.
Process Mining + RPA
80% Reduction at Level 1
A drop in requests to the 1st level in just 10 months of operation.
Resilience in Peaks
Critical events such as water shortages do not generate long queues at the first level - operational robustness.
WhatsApp Interactions
Significant increase in interactions via WhatsApp as the primary channel.
Operational Efficiency
Greater efficiency in resource management, multiple functionalities developed simultaneously.
NPS Optimization
Greater customer satisfaction through efficiency and automation.
Customer Experience
A smoother, more agile, and efficient journey for the end customer, increasing satisfaction and the perception of quality.
CX – Customer Experience
Cases
Agility
Rapid implementation of Conversational AI across multiple channels and modalities (voice, text, and multimedia)
AI agents that reason
Autonomous agents, fully integrated into your systems, resolving your client's request.
Voice Branding
Generation of countless
possibilities for branding and institutional communication
Engagement and Empathy
Strengthening the brand by offering a unique customer experience.
Scale
Be prepared for
any demand, being highly adaptable and versatile.
Generating Satisfaction
Achieved through solutions that meet your needs.
Projects and Market Recognition
Is your company ready?
Shall we take the first step on this journey?
Success in AI doesn't come from speed, but from preparation. Before starting a project, it's crucial to have clear objectives, assess the maturity of your data, and project the realistic ROI. Projects born from solid plans achieve better results.
A well-structured case study has an 87% higher chance of success.
Choose how you would like to proceed with the next step:
I want to speak with a consultant.
Programe um bate-papo com um consultor para que vai ajudá-lo nessa jornada.
I want to create an online checklist.
Performance
Without Borders.
What started in Brazil is now conquering the world. GBPA has a strong presence in Latin America, the United States, and Europe.
Headquarters: São Paulo, SP
Where it all begins.
Regional Office: Northeast.
Given the vast territory of Brazil, we created the regional office to provide more personalized service to our clients in these regions.
International Branch: Florida, USA
With growth, expansion beyond our borders was inevitable; today we have an office in the USA.
Contact points
We are also present in Europe with points of contact in Germany, Croatia and Asia.
Talk to Lumi
